Shipping policy

At Celestia, we ensure that your jewellery is carefully packed and delivered to you in a safe and timely manner.

We currently ship within India only. Orders are usually processed and dispatched within 1–3 business days of order placement. In rare cases, slight delays may occur due to unforeseen circumstances.
Deliveries are made between 10:00 AM and 7:00 PM, Monday to Saturday, excluding public holidays. A signature may be required upon delivery. If you are unavailable, please arrange for a family member or neighbour to receive the order on your behalf. Celestia is not responsible for orders received by an alternate person.
Some courier partners may require an OTP (One-Time Password) to complete the delivery. This OTP will be sent to the mobile number provided at checkout and must be shared to receive the order.
Celestia is not responsible for any damage or loss after the order has been successfully delivered.
Any claims regarding damaged, defective, or missing items must be reported to our customer support within 48 hours of delivery, along with clear images or videos.
Shipping charges may vary based on product type, size, packaging, and delivery location. Applicable shipping fees will be displayed at checkout before payment.
In the event an order is returned to us as undelivered or unaccepted, we may process a refund after deducting shipping charges, return costs, and any additional handling fees incurred.