Refund policy

Return, Refund & Exchange Policy

At Celestia, we carefully inspect and pack every order to ensure it reaches you in perfect condition. In the rare event that your order arrives damaged, defective, or incorrect, please review the policy below.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged during transit, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please write to us at celestia.finejewels@gmail.com with the following details:

• Invoice number
• Order ID
• Courier / logistics partner
• Clear images or videos of the product showing the issue
• Clear images or videos of the outer and inner packaging

⚠️ Requests without proper visual proof may not be eligible for processing.

Exchange Policy

• Approved cases are eligible for exchange only.
• The product must be unused, unworn, and returned in its original packaging.
• Once your request is reviewed and approved, a replacement will be shipped, and a new order ID will be shared.

Processing Time

• Our team will review your request within 5 business days after receiving all required details.
• If an exchange is approved, it will be processed within 7–10 business days from approval.

Important Notes

•  Due to hygiene reasons, earrings are non-returnable and non-refundable, unless they arrive damaged, defective, or incorrect.
•  Celestia Is not responsible for damage after successful delivery or misuse of the product.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us at:
📧 celestia.finejewels@gmail.com